About Teleperformance.
Teleperformance Careers Recruitment Job Opportunity is hiring for the post of Quality Analyst. To participate in the Teleperformance Careers recruiting campaign 2023, students from a variety of academic fields may apply. Candidates who meet the requirements can read more information below.
We are the industry pioneers in omnichannel customer experience management outsourcing. In order to guarantee constantly excellent customer encounters, Teleperformance connects the biggest and most reputable businesses on the earth with their customers by offering customer service, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialised services.
Table Of Contains.
Company Details.
Company Name - Teleperformance
Location - Work From Home
Experience - 0-2 yr
YOP - 2023/22/21/20/19/18/17
Job Position - Quality Analyst
Job Type - Full-Time.
Salary - up to ₹30K / Mon*
Responsibilities.
- Monitoring and test contact evaluation will allow you to ascertain whether the agents are maintaining a predetermined and acceptable degree of contact handling.
- To ensure that client standards are upheld, track calls.
- Flexibility is necessary, as is periodic team motivation.
- In case of major or non-critical failures, keep track of each advisor's calls and give them feedback right away.
- By monitoring and testing contacts, you can evaluate their handling performance and data. Share your daily, weekly, and monthly reports to the quality assurance manager as well.
- obligation to maintain a monthly service level for quality
- Give regular feedback to team members evaluating the group's performance and any problems that require escalation.
- Realise the goals put forth by clients by working as a team.
skill required.
- ability to foster a team
- Effective communication abilities are necessary.
- strong analytical abilities.
- the capacity to multitask.
- environment and perform well in one.
- abilities in managing people.
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Criteria.
- Any Graduate from Any Stream with a 12th Pass.
- Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.
- The "Apply Now" button is located below. You'll be taken to the company's official careers page.
- Select "Apply" from the menu.
- Create an account if you haven't already done so.
- Log in after registering and complete the application with all the required information.
- If asked, submit all necessary documents (such as a resume, grade report, and proof of identity).
- Make sure all the information entered is accurate.
- After verification, submit the application form.
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