About Ericsson.
For the locations in Bengaluru, Karnataka, India, Ericsson Off Campus Recruitment has posted a job announcement for the position of Support Service Specialist. Candidates with both a Bachelor's and a Master's degree may apply for off-campus positions with Ericsson. Before the deadline, interested and qualified candidates are urged to submit their applications. Below are the specific eligibility requirements, application procedure, and registration details.
One of the top companies that offers information and communication technology (ICT) to service providers is Ericsson. By developing game-changing technology and services that are simple to use, adopt, and scale, we enable the full value of connectivity and help our customers succeed in a fully connected world.
Table Of Contains.
Company Details.
Company Name - Ericsson
Location - Bangalore
Experience - Fresher/Experienced
YOP - 2023/22/21/20/19/18
Job Position - Support Service Specialist
Job Type - Full-Time.
Salary - up to ₹6 LPA*
Responsibilities.
- Ensures that all requested documents and presentations are produced in accordance with information received and delivered on time.
- Has the moral character to protect private and confidential information by understanding the importance of data security, analysing sensitive material, and making sure it is secure.
- In charge of managing incidents within the ITIL framework by prioritising high severity or escalated tickets and following up on pending tickets.
- Charged with timely completion of all tasks in accordance with the job description and the manager's directions.
- Use all available communication channels to serve as the initial point of contact for suppliers and Ericsson staff members working with the company's suppliers.
- Ensures effective teamwork across all supporting departments within the firm.
- Completes every task quickly.
- Controls all tasks with a high level of complexity.
- Close collaboration with all support functions to ensure that urgent issues are resolved promptly and appropriately.
- Takes part in initiatives and represents the company in discussions about procedures or working methods.
- Acts like a subject-matter expert.
- Honours commitments to working hours.
- Respond to inquiries by performing the following actions: receiving inquiries via email or chat, using computerised systems to access customer information, receiving inquiries via phone and ensuring that customers' questions are satisfactorily addressed, logging tickets, dispatching or resolving tickets in accordance with work instructions, and handling requests of a high level of complexity.
- Ensure quality control in important areas by adopting the following steps: comprehend quality control's goal; offer essential support when needed.
skill required.
- Management of incidents.
- excellent communication abilities
- Problem solving.
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Criteria.
- Graduate in B.Com, BBM , BBA or relevant degree
- Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.
- The "Apply Now" button is located below. You'll be taken to the company's official careers page.
- Select "Apply" from the menu.
- Create an account if you haven't already done so.
- Log in after registering and complete the application with all the required information.
- If asked, submit all necessary documents (such as a resume, grade report, and proof of identity).
- Make sure all the information entered is accurate.
- After verification, submit the application form.
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