About IKEA.
IKEA Off campus has blazoned job announcement for the Resolution Generalists part. A pupil from colorful disciplines can apply for the IKEA Recruitment drive 2023. Interested and eligible campaigners can read further details below
The IKEA Brand unites further than200.000co-workers and hundreds of companies with different possessors each over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, force, manufacture and deals – and of course it begins and ends with our guests. The IKEA retail business is operated through a ballot system. moment, 12 different groups of companies request and vend the IKEA product range under ballot agreements with Inter IKEA Systems B.V.
Company Name - IKEA
Location - Hyderabad
Experience - Freshers
YOP - 2023/22/21/20/19/18
Job Position - Resolution Generalists
Job Type - Full-Time.
Salary - up to ₹8 LPA*
Responsibilities.
- Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience.
- Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly.
- Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention.
- Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand.
- Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction.
- Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness.
- Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals.
- Provide feedback on improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs.
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skill required.
- For internal: Strong knowledge about relevant Ingka processes, systems and tools.
- Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
- Ability to work with others in a team and open to exchange of knowledge and insights
- General knowledge of remote customer behavior across channels as well as of remote customer engagement
- High level of data/computer proficiency
- Motivated by sharing and living the IKEA culture and values
- Ability to communicate correctly, confidently and clearly in local language(s) across channels
- Enjoy working in a team with common goals in a sharing and open culture
- Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
- Passion for home furnishing and people’s life at home
- Strong customer service skills and ability to adapt communication depending on channel
- Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time
- For internal: Very good knowledge of the IKEA product and service range.
- For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Criteria.
- Any Graduate from any stream.
Apply for IKEA.
- Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.
Apply Off Campus Drive 2023 for IKEA| Apply Hiring Freshers and Experience | Off Campus Jobs
Generating Apply Link...
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