About Gartner.
Company Details.
Company Name - Gartner
Location - Gurgaon
Experience - 1-2 yr
YOP - 2018/19/20/21/22
Job Position - HRIS Ops Specialist
Job Type - Full-Time.
Salary - up to ₹8.8 LPA*
- Serve as first point of contact for employee and manager inquiries
- Provide solutions for inbound questions, tracking and driving requests to a timely closure
- Support payroll, compensation, benefit, learning, talent acquisition, talent management, absence, and Time entry queries
- Individually answering and responding to a high percentage of standard inquiries across all areas of HR with limited escalations such as system navigation, transaction status, policy, program, and process questions
- Drive completion of high volume, recurring tasks.
- Workday training and communication
- Escalate unresolved HR customer inquiries to other fulfiller groups or HRIS Tier 2 as needed.
- Communicate operational outages
- Ensure cases/issues are closed timely and to end-user satisfaction
- Run audit reports to ensure data integrity and adherence to policies
- Develop step-by-step user guides with accompanying screenshots
- Support end-users with completing transactions in Workday and other HR systems
- Manage ServiceNow ticketing system in accordance with quality procedure and SLA expectations
- Enhance, mature, and maintain procedural documents, building on existing core operational process guides
- Support broader HRIS team objectives in delivery of tasks, projects, and enhancements.
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skill required.
- Experience in ServiceNow or other ticketing system preferred
- Experience in Workday or any other HR ERP preferred
- Superior interpersonal, written, and verbal communication skills
- Strong service orientation with a high sense of ownership and accountability
- Strong analytical, troubleshooting, and problem-solving abilities, a ‘systems’ thinker with a process orientation and outstanding attention to detail
- Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
- Strong work ethic and motivated to achieve goals and exceed expectations
- High level of proficiency in Microsoft applications, including Word, Excel, and PowerPoint
- Strong ability to work successfully with a globally distributed team.
- Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
Criteria.
- 1-2 years of work experience required.
- Bachelor’s Degree required, degrees in Business Information Systems, Management Information Systems, Computer Science, or related field preferred
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- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
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