About eBay.
Company Details.
Company Name - eBay
Location - Mumbai (Work From Home)
Experience - freshers
YOP - 2018/19/20/21/22/23
Job Position - Customer Service Executives
Job Type - Full-Time.
Salary - up to ₹30K/Month*
Responsibilities.
- Work as per defined processes and SLA – outlook issue process
- Handle day to day reactive issues with merchants via inbound and outbound phone and email
- Share timely findings with the AM’s
- Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
- Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
- Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
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skill required.
- Basic Scripting experience
- Good communication and analytical skills.
- Strong Communication Skills
- Basic experience of working with relational databases
Criteria.
- 12th pass or Any Degree from any stream
- After Generating link Click on the “Apply Now” button provided below. You will be redirected to Genpact’s official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.”
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