About Concentrix.
Company Name - Concentrix
Location - Bhubaneswar
Experience - 0-1 yr
YOP - 2018/19/20/21/22
Job Position - Representative, Operations
Salary - up to ₹6 LPA*
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Participate in activities designed to improve customer satisfaction and business peformance
Maintain basic knowledge of client products and/or services
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Prepare complete and accurate work including appropriately notating accounts as required
Offer additional products and/or services
Track, document and retrieve information in call tracking database
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skill required.
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Ability to effectively communicate, both written and verbally
Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Dependable with strong attention to detail
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Graduate / Undergraduate in any discipline (may vary basis the job requirement).
- Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.
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